Metacog Health Private Limited (“Company,” “Mitsu,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including the Mitsu mobile application (“App”), our website (“Website”), and services provided through Mitsu’s physical clinics (“Clinics”).
By accessing or using our Website, App, or Clinic Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
We collect Personal Information and Non-Personal Information to provide, improve, and personalize our Services.
Personal Information refers to information that identifies you as an individual. This includes:
Account Information: Name, email, phone number, password, and other details you provide when creating an account.
Health Information: Self-reported data, responses to questionnaires, and notes from your consultations with therapists or psychiatrists at Mitsu Clinics.
Payment Information: Billing details and transaction history for services rendered.
Employer-Provided Information: When participating in employer-sponsored programs, we may collect your name, work email, and other data shared by your employer.
This refers to aggregated, anonymized, or de-identified data that cannot be used to identify you directly, such as:
Consultation Records: Information shared during in-person consultations with therapists or psychiatrists.
App Integration: Data from the Mitsu App may be used to support your treatment at the Clinics, and vice versa, to ensure continuity of care.
Employer-Shared Data: For employee well-being programs, we may receive limited information about you from your employer, such as your name and company email, to facilitate enrolment.
Program Feedback: Data collected during program usage, such as attendance in workshops or anonymous survey responses.
We use the information collected for the following purposes:
To Provide Services: Deliver personalized therapy programs, coordinate Clinic visits, and support employer-sponsored initiatives.
To Improve Services: Analyse usage patterns to enhance the App, Website, and Clinic operations.
To Communicate: Respond to your inquiries, send reminders, and share updates about your program or appointments.
For Safety: Identify and address risks of harm to yourself or others.
For Legal Obligations: Comply with applicable laws and regulations.
We do not sell or rent your Personal Information. However, we may share it in the following ways:
Third-party vendors who assist in delivering our Services, such as payment processors or IT support, may have access to limited Personal Information. processors or IT support, may have access to limited Personal Information. Such third-party service providers sign a confidentiality agreement with us to protect your data.
For employer-sponsored programs, we may share aggregated, anonymized data about program effectiveness. No identifiable health information will be shared without your explicit consent.
We may disclose information if required by law or to protect the safety, rights, or property of Mitsu, our users, or others.
We may also use and disclose Personal Data about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. However, any disclosure would only be made to a person who could aid in preventing the threat.
We implement industry-standard practices to secure your data. However, no method of transmission or storage is entirely secure. By using our Services, you acknowledge this risk.
Data Retention: Personal Information will be retained as long as necessary for the purpose it was collected or as required by law.
Encryption: Sensitive information, including health data, is encrypted during transmission and storage.
You can access and update your Personal Information through the App or by contacting us.
You can request deletion of your data, subject to legal or operational retention requirements.
Our Services are intended for individuals aged 18 and above. We do not knowingly collect data from minors without parental consent.
If you are accessing our Services from outside India, your information may be transferred to, stored, and processed in India. By using our Services, you consent to this transfer.
We may update this Privacy Policy to reflect changes in our practices. The revised policy will be posted on our Website with an updated effective date.
This Privacy Policy will be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy and/or Program will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be in Mumbai.
If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: hello@mitsu.care
Mitsu is a guided self-therapy app that helps people feeling anxious or depressed build the skills to manage their own mental health long term. Our vision is to build a future where mental health isn’t a barrier for anyone to live up to their fullest potential
© 2024, Metacog Health Pvt. Ltd. All Rights Reserved